Cancellation & Refund Policy

RIA Network utilizes a prepaid liability ledger architecture (bucket: adv). Advertisers fund their digital wallet prior to activating advertising campaigns.

• Immediate Digital Conversion: When funds are added via UPI, Net Banking, Debit/Credit Card, or authorized payment aggregators, they are immediately and irrevocably converted into programmatic ad delivery credits within our real-time database.
• Finality of Transactions: Once a wallet recharge transaction is confirmed as successful by the payment gateway, it is final. Under no circumstances will funds added to an advertiser wallet be refunded, withdrawn, or reversed to any bank account, card, or external wallet.
• No Cash Encashment: Prepaid advertising credits hold no monetary cash surrender value outside the RIA Network platform and cannot be redeemed for fiat currency.

To eliminate automated spam accounts, click farms, and malicious bot registrations, new advertiser and developer profiles may be required to pay a one-time, server-locked ₹99 verification deposit.

This nominal verification fee is strictly non-refundable upon payment. It immediately covers the computational overhead of automated security clearance, VirusTotal pre-scans, cryptographic key generation, and isolated edge tenant sandbox allocation.

• Self-Serve Campaign Pausing: Advertisers may pause, edit, or cancel active advertising campaigns at any time via the Advertiser Studio dashboard. Upon pausing, real-time edge ad delivery terminates immediately.
• Irreversibility of Served Impressions: Any impressions or clicks delivered prior to campaign pause or cancellation—verified under the MRC 1-second viewability standard—are non-refundable and permanently billed against the ledger.
• Unspent Balances Never Expire: While unspent wallet balances cannot be refunded in cash, unused credits remain active in your account indefinitely. They do not expire and can be applied toward any future advertising campaigns at any time.

Publisher earnings represent earned revenue compensation (up to 70% net revenue share of verified viewable media spend), not refunds or wallet credits:

• Payout Threshold: Accrued publisher revenue is automatically disbursed via instant UPI or NEFT bank transfer once the verified balance reaches the minimum threshold of ₹500.
• Fraud Forfeiture: Accounts flagged for artificial traffic generation, click spoofing, auto-refresh abuse, or bot networks will be permanently suspended, and all pending unpaid balances will be forfeited to preserve advertiser integrity.

The only circumstance in which a financial refund to the original source will be entertained is an authenticated technical failure at the payment aggregator level:

• Duplicate Debits: If your bank account or payment card is debited twice for a single recharge request due to a network glitch or gateway timeout, and the secondary payment was not credited as wallet credits.
• Debited Without Credit: If funds were successfully debited from your financial institution but failed to reflect in your RIA Network wallet within 24 hours due to an unresolvable webhook communication failure.

Voluntary Account Deletion: If an advertiser decides to delete or close their RIA Network account, they must exhaust their remaining wallet credits by running active campaigns prior to closure. Any balance remaining upon confirmed account termination is permanently extinguished and will not be refunded.

Involuntary Termination for Malicious Activity: Accounts terminated for deploying malware, phishing destinations, prohibited content, or executing SSRF attacks forfeit all wallet balances immediately and without exception.

For any billing disputes or payment status inquiries, please contact our financial operations team: