Digital Delivery & Fulfillment Policy
Detailed breakdown of fulfillment timelines, digital delivery mechanisms, and service level agreements (SLAs) for services provided by Psylinks Security Private Limited.
Nature of Services — Exclusively Digital Delivery
RIA Network is a high-performance, privacy-first programmatic digital advertising network. All services rendered through this website, our APIs, and our portal dashboards are 100% digital, electronic, and intangible software services.
Service Delivery Timelines & Execution SLAs
Digital fulfillment is executed automatically via our distributed edge architecture and event-driven database pipelines:
Timeline: Instantaneous (0 to 60 seconds). As soon as our secure payment gateway (e.g. Razorpay / bank partner) delivers an authenticated webhook confirmation, digital credits are provisioned into the double-entry accounting ledger (public.ledger) and available immediately for campaign allocation.
Timeline: Within 15 seconds. Destination URLs and image payloads undergo automated VirusTotal scanning, SSRF protocol inspection, keyword filtering, and Cloudflare Turnstile verification immediately upon creative submission.
Timeline: 2 to 6 business hours. To uphold quality and regulatory guidelines, our human compliance safety officers review ad creatives. Once approved, the campaign status transitions to approved, ready for launch.
Timeline: Sub-millisecond real-time edge delivery. Once active, ads are served dynamically across Cloudflare Anycast edge worker locations worldwide to matching publisher site placements.
Timeline: Instantaneous. The ~1.5 KB publisher ad tag is globally cached and available on-demand 24/7/365 at https://ads.ria-n.online/a.js.
Confirmation & Electronic Invoice Delivery
Every successful payment and wallet deposit is confirmed via:
- Immediate on-screen confirmation with unique Payment Gateway Order ID and internal transaction hash.
- Real-time update on the Advertiser Studio billing statement.
- GST-compliant electronic tax invoice issued and accessible in PDF format from the billing dashboard within minutes.
Service Interruptions & Resolution Assistance
In the event that an advertiser's wallet fails to reflect an authenticated deposit within 10 minutes of account debit, or if a campaign experiences unexpected edge delivery latency:
Contact our technical operations desk at [email protected] with your transaction reference. Our technical operations engineers maintain 99.9% uptime SLA commitments and will manually verify and synchronize the ledger within 4 business hours.